Terms of Use

Effective Date: 21.10.2023

Welcome to Vocaski!

These Terms of Use govern your access to and use of Vocaski’s online platform and services, offering vocational courses for children. By accessing and using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

User Eligibility

You must be a parent or legal guardian to register a child for our courses. By registering a child, you confirm that you have the legal authority to provide consent and agree to these Terms on behalf of the child.

User Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must immediately notify us of any unauthorized use of the account or any other security breach.

Course Enrollment and Payment

Course availability, descriptions, and prices are subject to change without notice.
Payment is required to enroll your child in a course. Payment details are processed securely and are not stored by us.
Refunds are available under specific circumstances, including but not limited to the unavailability of a tutor during the program tenure. If an alternate tutor is provided and the client is not satisfied after a demo session, a refund may be issued. For more details, please refer to our Refund & Cancellation Policy.

Parental Consent and Use of Recordings

You grant consent for your child to use the website and participate in courses conducted via Google Meet or Zoom. You acknowledge that the sessions may be recorded for educational and analytical purposes, and may be used in accordance with our Privacy Policy.
You acknowledge that your child's sessions may be recorded for quality control, educational, and promotional purposes.
Vocaski may use these recordings for internal analysis, marketing campaigns, and social media promotion. No personal identifiers will be used in publicly shared content without explicit parental consent.
Parents may request access to session recordings. However, Vocaski reserves the right to limit access based on internal policies.

Missed Sessions & Rescheduling

Vocaski offers up to 2 makeup sessions per program if your child is unable to attend due to unforeseen circumstances without prior notice.

Makeup Class Policy

Eligibility for Makeup Classes:
- Students are eligible for up to two makeup classes per program if they miss a session due to unforeseen circumstances.
Notice Requirement:
- 24-Hour Notice: To qualify for a makeup class, parents must notify Vocaski at least 24 hours in advance if their child is unable to attend a scheduled session. Failure to provide this notice will result in the session being counted as attended, and no makeup class will be provided.
Unforeseen Emergencies:
- In the case of sudden illness or emergency where 24-hour notice is not possible, Vocaski may, at its discretion, still provide a makeup session based on the circumstances.
Scheduling Makeup Sessions:
- Makeup sessions should be scheduled within a reasonable time frame based on both the tutor’s and student’s availability.
Additional Makeup Sessions:
- Beyond the two provided makeup sessions, any further rescheduled sessions will incur an additional fee and are subject to tutor availability.

Tutor Availability

In the event that a tutor is unavailable due to illness or other emergencies, Vocaski will make reasonable efforts to reschedule the session at a convenient time.
If rescheduling is not possible, a makeup session will be offered.

Cancellations and Refunds

Tutor Unavailability: In the event that a tutor becomes unavailable during the program, we will offer an alternate tutor. A demo session will be provided with the alternate tutor. If the alternate tutor is not satisfactory, a full refund for the remaining sessions will be issued.
Make-Up Classes: Students are eligible for up to two make-up classes per program if they miss a session due to unforeseen circumstances. Make-up classes will be offered only if the parent notifies us at least 24 hours in advance. Additional missed classes will not be eligible for make-up unless paid for separately.
Session Rescheduling: Sessions cannot be rescheduled by parents once they have been confirmed, except under the make-up class policy.

User Content

Any content submitted by users, including assignments, comments, or questions, must be appropriate and respectful.
You retain ownership of user-generated content, but you grant us a non-exclusive, royalty-free, worldwide license to use, modify, reproduce, and distribute the content.

Website Use and Restrictions

You agree not to use the website for any illegal or unauthorized purpose.
You agree not to engage in any activity that disrupts or interferes with the functioning of the website.

Child Safety Policy

Vocaski is committed to providing a safe and secure online environment for all users, especially children. We comply with all relevant child protection regulations. Any inappropriate behavior or content will be promptly addressed, and appropriate actions will be taken, including reporting to relevant authorities if necessary.

Intellectual Property

All website content, including text, graphics, logos, and course materials, is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or create derivative works from the content without our permission.

Marketing & Communication Policy

By using our services, you consent to receiving communications from us regarding your account, course updates, and promotional materials. You can opt-out of marketing communications at any time. We may use anonymized or de-identified data for marketing purposes, but we will not share personal identifiers without explicit parental consent.

Tutor & Student Conduct Policy

All tutors and students are expected to conduct themselves respectfully during sessions. Disrespectful behavior, including bullying, harassment, or any form of abuse, will not be tolerated. Violations may result in suspension or termination of the user's account.

Content Use & Recording Policy

Sessions may be recorded for quality assurance, educational review, and promotional purposes. However, no personal identifiers will be used in publicly shared content without explicit parental consent. Parents can opt-out of recordings by notifying us in writing before the session.

Disclaimer of Warranties

We do not guarantee that the website will be error-free, secure, or continuously available.
We do not warrant the accuracy, completeness, or reliability of any content on the website.

Limitation of Liability

We shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the website.
Our total liability shall not exceed the amount paid by you for the course.

Changes to Terms of Use

We may update these Terms at any time without notice. Continued use of the website after changes are made constitutes acceptance of the new terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

If you have any questions or concerns about these Terms of Use, please contact us at support@vocaski.com.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Terms of Use

Welcome to Vocaski!

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